Return & Exchange Policy

We ensure that every order undergoes thorough quality checks before being shipped, so you can be confident that you're receiving the highest standard of products. Exchange requests will only be accepted for items with manufacturing defects. To request an exchange, we ask that you record a video while unboxing the package and share it with us within 24 hours of delivery. Please note that exchanges are not applicable for incorrect items ordered.

• The product must be unused, undamaged, and in its original condition to qualify for an exchange.
• Exchange requests are applicable only for electronic products. Silicone products and all other non-electronic items are not eligible for exchange.
• Products can only be exchanged for the same model and cannot be replaced with a different product or variant.
• Customers must report any defective or damaged product within 24 hours of receiving the order.
• A clear unboxing video recorded from the moment the sealed package is opened is mandatory to process any exchange request.
• The free replacement facility is limited to one replacement per order/product and cannot be claimed more than once.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase.

• Exchange requests are subject to approval by our customer service team.
• No refunds are offered. Replacements are provided only for damaged, defected, or incorrect items with a valid unboxing video shared within 24 hours of delivery.

We will notify you once we've received and inspected your return. We shall not be responsible for delays caused by courier companies, weather conditions, or other circumstances beyond our control.